Processing and delivery
We deliver to All countries Orders are normally processed within 2 business days Estimated transit time after dispatch is 7-11 business days. Business days exclude weekends and public holidays.
Shipping is free on all orders, to every destination we deliver to. There are no shipping charges at checkout.
Delivery estimates are not guaranteed unless expressly stated. If we expect a significant delay, we will contact you with an update and available options. Nothing here limits your legal rights concerning late delivery.
Tracking
We email a tracking link when your order ships. Tracking may take upto 2 Business days to show its first update. Items sent separately will have separate tracking details.
Address accuracy and changes
Please check your delivery details before paying. Contact us immediately if an address needs correcting; changes may not be possible once fulfillment begins.
If an order is returned because the customer supplied an incorrect address or did not collect it, we will discuss reshipping or refund options. Any lawful deduction or additional shipping charge will be explained first. We will cover costs caused by our own address or fulfillment error.
Lost or undelivered parcels
If your parcel has not arrived within the estimated delivery window, email support.cadell@gmail.com
We will investigate with the carrier, you do not need to resolve the carrier claim yourself.
If the parcel is confirmed lost, or we cannot establish successful delivery within a reasonable investigation period, we will offer a replacement at no additional cost or a refund for the undelivered goods and applicable shipping charges.
Carrier compensation is our responsibility and will not be a condition of your refund.
Tracking says “delivered,” but nothing arrived
Please check your delivery location, household members and any authorised safe place, then contact us promptly.
We will review the delivery evidence with you and the carrier. A tracking status alone will not automatically end our investigation. If delivery was made incorrectly, we will arrange an appropriate replacement or refund.
Where evidence establishes theft after correct delivery to you or your authorised location, we will assess available assistance and applicable legal obligations.
Damage during transit
Keep the item and packaging where possible and contact us promptly. We will handle transit damage under our Return and Refund Policy.
Customs and import charges
For international orders, any duties or import charges not collected at checkout will be identified as the customer’s responsibility before purchase. Charges collected at checkout will be shown in the order total.